Terms of Service

The Service

CertTrack provides software to record employee certifications, licences and training, extract details from uploaded certificates, send renewal reminders, compare project requirements with assigned people, and produce reports. Features vary by plan as described on our pricing page.

Trials and plans

New workspaces may start with a 14-day free trial. At the end of the trial, the Customer chooses a paid plan or the workspace becomes read-only and can be exported. Paid plans are billed monthly in advance in US dollars, exclusive of applicable taxes. We will give at least 30 days’ notice of price changes to an existing plan.

Accounts

The Customer is responsible for its users, for keeping sign-in details secure, and for all activity in its workspace. Tell us promptly about any unauthorised access.

Customer responsibilities

• Upload only data you are entitled to process, and give employees and contractors any notices the law requires.
• Decide which qualifications are required for each role or project, and check that records are correct before relying on them.
• Remain responsible for competence, safety and legal compliance decisions. CertTrack is a record-keeping and decision-support tool. It does not certify people and does not replace your own checks.

Acceptable use

• Do not upload unlawful content, malware, or data you have no right to share.
• Do not attempt to access other customers’ workspaces, probe or disrupt the Service, or bypass usage limits.
• Do not use the Service to make forged or misleading certificates or records.
• Do not resell the Service without our written agreement.

Customer data

The Customer owns its workspace data. We use it only to provide and support the Service and as described in our Privacy Policy. The Customer may export its data at any time while the subscription is active and for 30 days after it ends.

Intellectual property

CertTrack owns the Service, software, designs and brand. We grant the Customer a non-exclusive, non-transferable right to use the Service during the subscription. Feedback may be used to improve the Service without obligation.

Automated features

Document extraction, coverage calculations and assistant answers may contain errors. Extracted fields carry confidence scores, and low-confidence values are routed for human review. The Customer should verify outputs before acting on them.

Availability and changes

We aim to keep the Service available and secure, but we do not guarantee uninterrupted operation. We may improve or change features. If a change materially reduces the functionality of a paid plan, we will tell you in advance.

Disclaimers

Except as expressly stated in these terms, the Service is provided "as is" without warranties of any kind, to the extent permitted by law.

Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential losses, and each party’s total liability under these terms is limited to the fees the Customer paid in the 12 months before the claim. Nothing limits liability that cannot be limited by law.

Termination

The Customer may cancel at any time, effective at the end of the current billing period. We may suspend or end access for material breach of these terms after notice, or immediately where needed to protect the Service or other customers.

Contact

Questions about these terms: jimoh@certtrack.space.